Littleton Coin Company's Privacy Policy

Thank you for placing your trust in Littleton Coin Company! We've been serving collectors since 1945. Please note that our ordering systems do not currently service residents of the United Kingdom or European Union.

At Littleton Coin Company, we believe understanding our customers' needs and expectations for products, services and information is an important part of building an enjoyable, interesting and satisfying long-term relationship. Therefore, we've created this page so you can have easy access to information about our privacy practices and how we use the information we may collect. Littleton Coin Company's privacy policy ("Policy") describes the information we collect, how we use it, who we share it with and how we secure it.

By using our website, you agree to the collection, use and disclosure of personal information as described in this Policy, and you also agree to our Terms of Use, which are expressly incorporated into this Policy. Please read this Policy and our Terms of Use carefully.

Information We Collect

Directly From You

We receive information from you when you visit LittletonCoin.com in order to personalize your experience. This includes when you:

• Visit our website
• Place an order on our website
• Place an order from our catalogs
• Make a purchase in our retail store
• Request a catalog
• Pay for Club or Approval selections
• Create an online account
• Subscribe to our email newsletter
• Sign up to receive text alerts and offers
• Return or exchange an item
• Receive a gift order
• Participate in a promotional event
• Enter a sweepstakes or contest
• Join our mailing list
• Take a survey
• Share your stories, photos or videos
• Contact our friendly customer service department via phone, mail, email, chat or social media
• Apply for a job

The information you choose to share may include:

• Name
• Mailing address
• Phone number (including cell phone)
• Email address
• Order information (including credit card information)
• Customer number
• Birthdate
• Photos or videos
• Military Affiliation (armed forces branch, years of service, status)
• Level of collecting experience and who you are buying for
• Collecting interests shared through survey or correspondence via phone, mail, email, chat or social media

We also receive the content of any mail or email messages you send to Littleton Coin Company. If you call Customer Service or chat with us using our Chat functionality on the website, please be advised that your conversations (and any personal information you input into the chat) are recorded.

Cookies and Pixel Tags

A cookie is a small data file that is stored by your web browser directly on your computer. Some cookies are necessary for our website to function properly and enable you to place an item in your cart and to checkout. Other cookies allow us to enhance your shopping experience.

Cookies may collect information such as:

• Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources you access and use on the website
• Information about your computer and internet connection, including your IP address, operating system and browser type

Cookies enable you to place an order on our website. They also allow us to collect information to enhance and personalize your online shopping experience, so the information you receive is more relevant to you, and to measure the success of our marketing efforts. For example, we use cookies to:

• Remember what items are in your shopping cart
• Recognize you when you return to our website
• Enable faster checkout if you have created an account on LittletonCoin.com
• Deliver personalized marketing from Littleton Coin Company
• Study how our customers navigate through our website and which products they request in website searches

We also contract with third-party service provider Google Analytics. Google Analytics uses cookies to help analyze how you use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google in aggregate form. Google may use this aggregated information in order to evaluate use of the website, compile reports on the website's activity and other services relating to website activity and usage. You can learn more about Google Analytics and how to opt out here: https://tools.google.com/dlpage/gaoptout.

We have entered into an agreement with Criteo who may collect or receive information about you to provide advertising that is targeted to your interests. Criteo may also provide this information to their partners to provide advertising targeted to your interests. To learn more about Criteo, including how to opt out of it, please visit https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers/

Most internet browsers allow you to block or delete cookies and other similar technologies from your browser. If you do not agree to the use of these cookies or similar technologies, please disable or delete them by following the instructions for your browser or use automated disabling tools where available. Please note that if you reject cookies, you may still use our products and services but your ability to use some features of our products and services may be limited. If you set your browser to refuse cookies, please call us at 1-800-645-3122 to place your order.

We also use pixel tags – tiny graphic images – to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you emails in a format you can read and let us know when you have opened an email message from us.

Our website also makes use of session replay analytics tools to help us reconstruct the user experience on the site. These tools collect data on our behalf. We use them to troubleshoot issues with and improve user experience on our website. The tools provide insight into what works and what doesn’t work for users of the website, and it allows us to, for example, identify and repair technical errors such as broken links that impair the website’s functionality. We may also use the tools to authenticate users, enable website features, prevent fraud, and implement security measures. The tools use cookies and similar technologies to collect and analyze information related to user behavior on our website, such as mouse movements, clicks, user inputs, scrolling, access times, visit duration, pages viewed, IP address (including location), operating system, page reloading, crash data, performance data, and other diagnostic data. The tools also collect name, email address, phone number, and physical address.

We may also contract with third-party advertising companies to collect data and to serve ads on our behalf across the internet. To do this, they will collect information about your visits to this and other websites to target advertisements through JavaScript, pixels, and similar technologies. To learn more about your choices regarding this type of data collection or to opt out of interest-based advertising, please visit the following sites:

• Digital Advertising Alliance opt-out
• Network Advertising Alliance opt-out

How We Use the Information We Collect

Littleton Coin Company has a tradition, since 1945, of providing quality coins, paper money, related products and services that consistently meet or exceed our customers' needs and expectations. To do this, we collect information that enables us to:

• Process and track your order (name, address, telephone number, email address)
• Provide order status updates and order tracking
• Contact you about the status of an order (name, address, telephone number, email address)
• Maintain a record of your purchase and provide you access to your order history
• Send you catalogs or promotional offers we believe will be of interest to you (name, address, telephone number, email address)
• Send you the Littleton Coin email newsletter (name, email address)
• Identify your product and service preferences (name, customer number, order history and account details, collecting preferences)
• Personalize our communications to you (name, telephone number, email address)
• Provide information concerning products you have purchased (name, telephone number, email address, order history)
• Improve our merchandise selection and customer service

We may use the information we collect when you visit our website to better fulfill your order, or to better serve you with the products and services we offer. We may periodically contact you by email, traditional mail or telephone with information about your order or our products and services.

How we use email: Littleton Coin Company sends emails regarding the status of your order, including one email to confirm each order you place online and another email to alert you when the order has shipped. We may use email to contact you with questions regarding your order. We use email to answer your online questions to us or requests for information. We send email newsletters containing promotions of products and services, news, trivia and information about upcoming events. Occasionally, we may contact you via email to ask for permission to reprint what you have written, as a testimonial, for use on our website and social media or in our advertisements, emails and printed materials.

Abandoned Cart Information

Littleton Coin Company uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder to those customers who have opted into our SMS marketing program; additionally, an email will be sent as a reminder to customers who have provided an email address.

Sharing Information With Others

Littleton Coin Company does not rent or sell your name, address, phone number, email address or other personal information we collect to third-party companies for their own marketing purposes. If any business marketing to you claims to have obtained this information from Littleton Coin Company, please call us right away toll free at 1-800-645-3122 and provide us with the company name and contact information, if possible.

We share, disclose and provide personal information with our wholly owned subsidiary companies which are owned and controlled by us.

We contract with other companies to provide certain business services, including:

• Credit card authorization
• Payment processing
• Shipping
• Email distribution
• Text distribution
• Ratings and reviews, market research and surveys
• Advertising and promotions (including targeted advertising)

We provide these companies with only the information they need to perform their services, and we work closely with them to ensure your privacy is respected and protected. These companies are prohibited by contract from sharing or using this information for any reason other than to complete the business purpose we have contracted them to provide.

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Social Media

Our website may include functionality that allows certain kinds of interactions between our website and your account on a third-party website or application. For example, we may provide links on our website to facilitate sending a communication from our website, or we may use third parties to facilitate emails, posts or Facebook, Instagram, X, YouTube or Pinterest postings. If you follow Littleton Coin or any of our brands on social media sites, we may collect personal information when you communicate with us within the social media sites or use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media) or when you click "Share This" or "Like" buttons. The use of this functionality may involve the third-party site providing information, including personal information such as first and last name, email address, mailing address.

How We Correct or Update Your Personal Information

We maintain information about our customers so that we can better serve you. You may review or update the personal information we have collected at any time by contacting us through email at [email protected], calling us toll free at 1-800-645-3122 or logging into our secure website and updating your personal profile.

Your Options About Your Personal Information

If you'd rather not receive mailings, email, text or other communication from Littleton Coin Company, please contact us at:

Littleton Coin Company, Inc.
1309 Mt. Eustis Road
Littleton NH 03561-3735
Toll-free phone: 1-800-645-3122 (from anywhere in the U.S.)
[email protected]

When contacting us, please be sure to give us your exact name and address or the mailing label from your catalog so we can identify you correctly. Because our mailings are planned in advance, it may take several weeks for your request to become effective.

If you no longer want to receive our email newsletter, you may unsubscribe by following the instructions provided in each issue of the email newsletter or by sending us an email at [email protected] with "unsubscribe" typed in the subject field.

See also your options in the "Cookies and Pixel Tags" section, above.

Your State-Specific Privacy Choices

Residents of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia have certain rights under applicable state privacy laws.

• Request to Know: You have the right to know whether we are processing your personal information and request that we disclose a report of your personal information, including the categories and specific pieces of personal information we have about you, the categories of sources from which the personal information has been obtained, the business or commercial purpose for collecting, selling or sharing personal information, and the categories of third parties to whom we disclose personal information (as well as which categories of information were disclosed). Residents of Oregon and Minnesota have the additional right to receive a list of specific third parties, other than natural persons, to which the business has disclosed personal information. Residents of Delaware and Maryland have the right to obtain a list of the categories of third parties to which the business has disclosed the consumer’s personal information.
  Any such information should be provided in a format easily understandable to the average consumer, and to the extent technically feasible, in a structured, commonly used, machine-readable format. For additional information and to request your report, you may click this link to our "Your Privacy Choices" page, or you may send an email to [email protected] or call us at 1-800-645-3122.
• Request to Delete: You have the right to request that we delete your personal information. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. For additional information and to request deletion of your personal information, you may click this link to our "Your Privacy Choices" page, or you may send an email to [email protected] or call us at 1-800-645-3122.
• Request to Correct: You have the right to request that we correct, rectify and/or update any of your personal information that is incorrect, incomplete or out of date. If you have created an online account, you may log on and edit your personal information at any time. If you are unable to edit your personal information through your online account, you may send an email to [email protected] or call us at 1-800-645-3122.
• Request to Opt Out: You have the right to direct us not to sell or share your data for purposes of cross-context behavioral marketing, and the right to opt out of the processing of personal information for purposes of targeted advertising. You may click this link to our "Your Privacy Choices" page to exercise your right to opt out, or you may send an email to [email protected] or call us at 1-800-645-3122.
  If exercised, the decision to opt out will be valid for 12 months, at which time we may request that you authorize the sharing of personal information for marketing purposes again.
• Statement re: the Use or Disclosure of Sensitive Personal Information: Littleton Coin Company does not use or disclose sensitive personal information or sensitive data, as such is defined in applicable state privacy law.

How to Exercise Your State Specific Privacy Rights

When you contact us to exercise your rights to know, delete or correct your personal information, we will first verify your identity by asking you to confirm a few pieces of information we have in our records, such as your email address, phone number or address. With a request to correct, we may require information from you to demonstrate that our information is incorrect. This information shall only be used and/or maintained by the business for the purpose of correcting your personal information and to comply with any record-keeping obligations we may have under the law.

You may use an authorized agent to exercise your opt-out rights described above. For avoidance of doubt, parents may make a verifiable request on behalf of their minor child to exercise any consumer rights described in this policy.

You may make a verifiable consumer request up to two times within a 12-month period, without charge. Unfortunately, we cannot respond to your request to delete or correct, or provide you with personal information, if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.

We try to respond to a verifiable consumer request within 45 days of its receipt, and an opt-out request will be processed within 15 business days. If we require more time to respond to a verifiable consumer request, we will inform you of the reason and extension time period (up to 90 days). If you have an account with us, we will deliver our response to the email associated with that account. If you do not have an account with us, we will deliver our response by mail or electronically, at your option. The response we provide will also explain any reasons we cannot comply with a request, if applicable.

You have a right to appeal any denial of a consumer right. If your request is denied in whole or in part, you have the right to appeal your decision within 30 days. We will review and respond to your request within 45 days, and if your appeal is denied, we will provide you with an explanation of our reasons and a description of any further rights you may have at that time.

Right to Equal Service: We will not discriminate against you for exercising your rights as a consumer under any applicable laws. Unless permitted by law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

We may offer you certain financial incentives permitted by law that can result in different prices, rates or quality levels. Any legally permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

For California Residents Only

Notice at Collection

The personal information we collect about you will depend upon how you use our website and interact with us. The below chart describes the categories of personal information, as defined under California law, that we may collect about you when you visit our website or interact with us, the business purpose for which the data is collected and how the information may be shared or sold.

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Data Retention

Unless otherwise communicated to you, we will only retain your personal information for as long as necessary for the purposes for which that information was collected as set out in this Policy, or for longer as required under any applicable legal, regulatory, accounting, or reporting requirements.

Links to Other Websites

On our website, we provide links to other sites we think you will enjoy. These other sites operate independently of Littleton Coin Company and have established their own privacy and security policies. We encourage you to review the privacy and security policies of any sites you visit. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy or our website's Terms of Use. We are not responsible for the data collection, use practices, policies or cookie use of the third-party sites that you access from our website.

Security

Littleton Coin Company takes reasonable and appropriate measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information. We maintain administrative, technical, and physical safeguards to protect the confidentiality and security of information transmitted to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions about our security, you can contact us at 1-800-645-3122.

Privacy of Children Using Our Website

Littleton Coin Company's website is not intended for use by children under the age of 18. No one under age 18 may provide any personal information on the website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

Policy Changes

This Policy will change over time and the use of personal information which we gather now is subject to this notice as modified. We reserve the right, in our sole discretion, to modify and amend this Policy in any manner at any time by posting a change notice on our website. We encourage you to check back periodically. If we make a material change to our Policy that would lessen your privacy rights, we will either continue to honor our prior Policy, or we will ask for your consent to the change with respect to any previously collected personal information. Otherwise, your continued use of our services once the revised Policy has been posted on the website affirms your agreement to such changes.

How to Contact Us

If you have any questions or feedback regarding this privacy policy, we welcome you to contact us at:

Littleton Coin Company, Inc.
1309 Mt. Eustis Road
Littleton NH 03561-3735
Toll-free phone: 1-800-645-3122 (from anywhere in the U.S.)
[email protected]