Frequently Asked Questions - Littleton Coin Company
 
 
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Frequently Asked Questions

  Online Ordering


What can I do if I forgot my password?

If you cannot remember your password, click on "Log In" and choose "Forgot your password?". Enter your user ID, and a temporary password will be sent to the e-mail address associated with your account. When you log in with this temporary password, you will be prompted to change the password.

What are Littleton Coin Company's Shipping Rates and Policies?

Littleton offers a FLAT-RATE Shipping, Handling, and Guaranteed Delivery charge of $6.95 (U.S. only, including APO/FPO addresses), regardless of order size.

How can I order from your website without a credit card?

It's easy. Simply print the convenient blank order form, and fill in the necessary information, including items you wish to purchase. Then mail it to the address on the form.

How do I respond to an ad online?

Scroll to the bottom of any website page, and in the gray highlighted section, click on Respond to Littleton Specials. Key in the department number and click on Retrieve Details.

What is your return policy?

Your purchase is backed by Littleton Coin Company's 45-Day Money Back Guarantee of Satisfaction. You must be completely satisfied with every purchase you make from Littleton. If not, simply return it within 45 days for a prompt exchange or refund, whichever you prefer.

What assurance do I have of credit card & personal information security when I shop with Littleton Coin Company?

Every precaution has been taken to ensure that our website, LittletonCoin.com, is 100% tamper proof and secure. Littleton uses VeriSign encryption technology. Your name and other vital data will never be passed along to another company for any reason except to process your order. For more details, see Littleton's Privacy Policy.

How soon can I expect to receive my order?

Your order will be processed within 2 business days and please allow up to 14 business days for standard delivery. For rush delivery, simply choose "RUSH" on your Check Out Form and your order should arrive within 4 business days. Only items in stock are available for rush delivery. Please note: orders from Special Advertisements may require an additional 3-5 days to ship.

How soon can I expect to receive my Profit Share order?

Your order will be processed within 7 business days. Please allow up to 14 business days for standard delivery.

Can I check on the status of my order online?

Yes. Just log in, go to "My Account" and then to "View Online Order History". Please note: guest orders and orders placed by phone or mail will not appear on your Online Order History. For the status of these orders, please e-mail us by using our Contact Us Form.

How can I ensure that I receive confirmations and e-mails from Littleton?

To ensure you receive e-mail confirmations and newsletters from Littleton, please add customerservice@littletoncoin.com and reply-267@enews.littletoncoin.com to your address book.

How do I unsubscribe from your e-mail newsletter?

You can quickly unsubscribe from our newsletter list by clicking on the unsubscribe link in any newsletter.

Why can't I see my available Profit Shares online?

Your user ID must be "active" to view your available Profit Shares online. If you have never placed an online order, you've just created a new user ID or you've just registered, your Profit Shares will not appear. Once you've placed an online order, you can log in with the same user ID and place a Profit Share order. If you prefer, use the printable Profit Share Order Form and e-mail, fax, or mail it to us. You may also place a Profit Share order by phone at 1-800-645-3122, Mon-Fri from 7:30 a.m. – 9:00 p.m. eastern time.


You may not have sent in all of your Paper Shares for conversion to E-Shares. If you still have Paper Shares, please send them to us at Littleton Coin Company, 1309 Mt. Eustis Rd., Littleton NH 03561-5000.


  General Collecting


Why do my Uncirculated coins have scratches on them?

Coins graded MS-60 and better will have contact or "bag" marks, which are minor abrasions from contact with other coins during the minting process and during handling and storage in U.S. Mint sealed bags.

What should I use to clean my coins? Do you recommend cleaning them?

Cleaning is not recommended. Cleaning can permanently damage a coin's surface, thereby reducing and possibly totally destroying its numismatic value. An expert can easily spot a cleaned coin, and will usually stay clear of it.

What is the proper way to handle a coin while examining it?

Collectible coins should always be held by their edges between thumb and forefinger. This will protect the surfaces and design elements of the coins from the natural salts, acids and oils in fingers or palms which can be corrosive to coins over time. In fact, many experienced collectors prefer to use soft cotton gloves when handling their coins. Holding your coin over a soft surface, such as a clean, dry towel, is also a good idea. The soft surface is less likely to damage a dropped coin than a hard table or desk top.

My quarter folder has spots for "Washington quarter 1932-1998"...

... and "50-state commemorative quarter 1999-2008 obverse". What coins am I supposed to put there?


The Washington quarter is a quarter minted from 1932-1998.


The 50-state commemorative quarter is dated from 1999 or later.


Obverse means the front side showing the changes in the Washington design.


These slots are to show the front of each quarter to compare the changes made to the coin. The other slots in the folder will display the reverse side with the state design.

How do I submit product ideas, suggestions or business proposals?

Littleton Coin Company always encourages and welcomes feedback, comments and suggestions on how we are doing at meeting your needs and expectations and how we might serve you better. Please contact us through any of the above means to share your thoughts and comments to help us deliver what you are looking for. We do listen.


Littleton Coin Company's goal has always been, and remains today, to meet or exceed our customers' expectations. In essence, to delight our customers. Listening to customer comments and feedback is essential to accomplishing this and to improving our products and services.


While Littleton Coin Company is pleased to hear from our loyal customers, it is our long-standing company policy not to accept or consider unsolicited product and creative ideas, suggestions, materials or business proposals from individuals or entities outside our company. If you send unsolicited product ideas, suggestions and/or materials despite our request that you not send these, they will be and shall remain property of Littleton Coin Company, LLC. Littleton Coin Company, LLC is and shall be under no obligation to maintain in confidence, pay any compensation for or respond to unsolicited product ideas, suggestions, concepts, prototypes, etc.

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